Overclockers the Story so far :)

[.TuG.JJUK]

Hi all, my querry with Overclockers goes on.

 

The story, its long.

 

I purchased the parts from Overclockers, when i had installed the comp i noticed that the memory was reading 4gb usable i assumed this was down to the SLI card setup using some of the 6gb of mem, it was only when the graphics card failed that i noticed the memory was still reading 4gb useable with one card in that i started to investigate the issue.After speaking with the memory supplier i came to the conlcusion the the board was not reading mem slot A2, so i contacted Overclockers and they said to RMA the product.

 

Overclockers viewed the product on monday at 12pm and sent it back to me at 1pm with a webnote saying they had refused the return as the warranty was void due to the pins being bent, i was thinking how on earth could this happen as the 930 i7 has a smooth flat surface, i know i hadnt dropped it of dropped anything on it. I called them to expalin and they just kept saying that there training from ASUS allows them to reject the board.

 

I have now been inconstant contact with them but they arent playing

 

Here are the emails:

 

 

Overclockers:

 

Dear Mr Jason Ward,

 

The product MB-320-AS on RMA183076 has been returned to you. It has been rejected for the following reason.

 

"Warranty Void : CPU Socket Pins are bent"

 

 

 

 

Me:

 

YOUR MESSAGE

 

Hi Guys thanks for the reply, i would like to know how you came to the conclusion that i had damged the RMA in question, what could of possibly caused those pins to be moved over as they were?. I cannot see how adding the processor would of caused this, what do you think ?.

 

Thanks

 

Jason Ward

 

 

 

Overclockers:

 

 

Dear Sir,

 

We have all been trained by Asus on how to inspect their products of things that invalidate the warranty on the item. As such the bent pins are an item that invalidate the warranty it is not for us to speculate how this may have happened.

 

Regards

 

Chris Montgomery

 

Returns Manager

Overclockers UK

 

 

 

Me:

 

YOUR MESSAGE

 

Thanks again for the reply, your replies are quite vague and as such i dont think i quite understand what your are saying. I belive that the product in question was not damage by me as i would say its virtually impossible when fitting a processor to bend the pins that way, this is the reason i have sent back the product. You have refused my return as you are accusing me of delibaratly damaging the product, i am trying to resolve this dispute before i take further action and would like you to be clear please. The product in question has never worked as specified form the day i purcashed it as such how can i invalidate the warranty?. Can you please be clear in your response. If you are accusing me of wilfully damaging a product the surley you must have proof which is why i asked you for a explanation of you findings, being trained to spot a fault is different to proving someone have purposley created a fault.

 

Thanks

 

Jason

 

 

Overclockers:

 

Dear Sir,

 

We did not send out the product like this, It doesnt work because the pins are bent which has happened in your possesion, weather it was deliberate or not it happened. Asus guarentee that due to the manufacturing process that a pin cannot be sent bent as you are stating, this is why the warranty has been deemed Void. There is nothing further that we are prepared to do with your item.

 

Regards

 

Chris Montgomery

 

Returns Manager

Overclockers UK

 

 

Me:

 

YOUR MESSAGE

 

Dear Chris,

 

Re: The faulty goods act 1979

 

On the 02/04/10 i purchased a ASUS P6 Motherboard which does not work as specified.

 

There is a problem with the board reading the memory and there are 3 moved pins.

 

The sale of goods act 1979 states that when a consumer buys goods from a trader they must be: as described; of satisfactory quality; and fit for purpose made known at the time of sale to the seller.

 

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

 

The sale of goods act 1971 says: if good break within the first six months after purchase then there is a presumption the goods were faulty when sold.

 

My goods are not of satisfactory quality and i wish to claim a repair/replacment of my goods under the sale of goods act 1979.

 

Please respond to my complaint asap. I hope we can resolve this asap. Please also read my previous emails as you say in your last reply that the board doesnt work? it does work it just doesnt read all of the memory insatlled.

 

Yours Faithfully

 

Jason Ward

 

 

 

Overclockers:

 

 

Dear Sir,

 

If you wish to quote the sales of goods act please do not fail to notice that the reason we are rejecting your item is because of misuse or accidental damage.

 

to quote the sales of goods act:

 

But buyers cannot expect a legal remedy

in respect of:

 

- fair wear and tear;

- misuse or accidental damage; or

- if they decide they no longer want

the item.

 

 

Regards

 

Chris Montgomery

 

Returns Manager

Overclockers UK

 

 

Me:

 

 

YOUR MESSAGE

 

You guys have left me no option, you must be able to prove that i have somehow caused the damage, which i doubt you could, you are rejecting my item as i understand it, due to the fact that your training from ASUS allows you to somehow see that i have damaged the item?, quoting that ASUS never make mistakes is not acceptable in my eyes the internet is full of complaints about there poor quality servcie and poor quality control of ASUS, it is clear that there was a problem from the start and i have explained my issues to you fairly and constructivley, the act is clear and is to protect customer form poor resellers who fail to honour the LAW. You cannot make up your own rules unfortunatley. I at least expect you to repair the item in question and failing that i request you replace it, i am more than willing to pay for delivery, i wish the item was not faulty as i do not wish to keep emailing your webnote system, i would rather you see me for the good customer i am and do the r!

ight thing please do not think of me as every other customer that is trying to decive you, i am not. If i had caused the damage i would not be contacting you at all. I ask you one more time please accept the item back for repair or replace.

 

My name is Jason, Chris.

 

Thanks

 

 

 

Im awaiting there reponse

 

TBC

[.TuG.-Breaker]

man, what a bunch of crappy service is that??

geez i hope they replace your board.

[.TuG.Beaver]

Thats pretty shoddy customer service on their part, which is one of the reasons I have never used overclockers.

 

I'm a Scan.co.uk fanboy and havent had a single problem in the 7+ years i've been ordereing from them.

 

I hope you get it sorted soon enough!

[.TuG.JJUK]

Another Reply

 

Jason,

 

I can send the item to be repaired however the repair costs money and we are not willing to pay this cost. We can send you the bill if you wish to have the item repaired however if you are not willing to pay this then there is nothing further that I can do to help.

 

I can appreciate your concerns that you may feel that you have not damaged the CPU socket yourself, however the CPU socket is manufactured by Foxcon not Asus directly the socket is merely applied to the motherboard. We extensively use LGA socket motherboards which are all produced in the same manor. In the last year our technitions used over 13000 LGA motherboards and not one of them had bent pins, I would say that this fact alone was quite conclusive.

 

Regards

 

Chris Montgomery

 

Returns Manager

Overclockers UK

 

 

 

 

Me:

 

 

 

Chris im not going to pay for a repair on a board that was clearly damaged prior to delivery or during your brief look at the board back at Overclockers.

 

Before i sent back the board i was asked to look to see if any pins were damaged but i did not see any (im not trained by ASUS though). You dont even know that this is the fault either.

 

You say that you have never experianced a board with damaged pins from the manufacturer, this statement doesnt mean that it could not happen.

 

Im a diagnostic engineer for a well know boiler manufacturer and there quality control is second to none but if a boiler breaks down during installation there is always a possability of a fault or damage that hasnt been picked up.

 

You leave me no option, i will be contacting trading standards next week to see how i go about pursueing this further. I have kept this private as a felt you would honour a good customer and a genuine RMA but after google-ling your name i see that im not the only one unhappy with your returns service, i will be passing on your great customer service to my team members ect ect..

 

Thanks

 

Jason

 

 

They are doing me head in i would mind but if i though that i had damged the pins i would just of brought another.

[.TuG.Beaver]

Sounds like you have a complete jobsworths there!!

 

Now you know to never ever ever ever buy anything from these guys again due to their shoddy customer service.

[.TuG.DaveAlmighty]

Granted, he does appear to be a bit of an ass hole.

 

Also, he spelt technicians 'technitions'. Promising.

 

And to be fair, they weren't bad with me. My RAM died on me twice, and I sent it back and they replaced them with little issue. Although I suppose that would be due to the lack of actual physical damage.

[.TuG.Wizard]

lol maybe he got got his secretary to send it ( proberly just out of school )

[.TuG.Bulldog]

LOL

 

I have delt with them and they were also rude to me.

 

i mean fair enough if he wont warrenty it then thats there diessicion (im not saying there right) but there is no need for him to be agressive and rude as his tone suggests. if he was a sales person for my company i would have serious words with him regarding his attitude.

 

you should have done what i suggested jj and un weld something then blame it on a manufacturing problem (you may be still could)